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Frequently Asked Questions

Answers to some of the most common questions are outlined below. For any other enquiries, or if you'd like to learn more about involving your workplace with this year's Berry Street Christmas Gift Appeal, please contact us.

How can I support the Berry Street Christmas Gift Appeal?

To fulfil the Christmas wishes of vulnerable children and young people please select one or more gifts on our website. By selecting one of our online gifts, you will be ensuring that the gift you give is the right one. 100% of the funds will be used by our staff and carers to purchase personalised gifts to best meet the needs of children, young people and families in our care who have suffered from violence and abuse.

How does the Berry Street online gift catalogue work?

This Christmas we are asking supporters to select a gift online. This will allow our staff, foster carers and kinship carers to purchase and deliver gifts to children that match their specific needs and wishes. 

The online gift catalogue works like this:

  1. Select the type of gift you would like to give
  2. Select whether you would like to purchase the gift from yourself, or on behalf of your loved ones
  3. Berry Street staff and carers will use your funds to purchase a Christmas gift for a vulnerable child. 

Personalised gifts for these children and young people are so important in terms of making them feel special and loved, and for many of them, the gift they receive from Berry Street may be the only one they receive this Christmas.

In some cases, particularly with adolescents, their one wish is to receive a gift voucher from their favourite store so they can choose their own gift – something their peers are frequently able to enjoy.

How can I purchase a gift on behalf of my friends or family?

You can choose to purchase a Berry Street Christmas gift on behalf of your friends or family and send them a card to share the Christmas wishes.

Simply select whether you would like to send a personalised e-card or a personalised card that you can print at home. You can even select which image you would like for your card.

Can you tell me what the children and young people want so I can donate a physical gift I have bought myself?

We have moved away from the ‘traditional’ gift appeal, so that we are able to provide a personalised gift for the children and young people in our care.

It’s really important for young children, as well as teenagers, to get something from ‘Santa’ that matches their wish exactly. This helps to show children who have been through abuse and neglect that they are special and valuable. Your purchase of an online gift allows the person closest to the child  - our staff or a foster carer, to purchase that special something and deliver it on your behalf.

How can my business or community group support the Berry Street Christmas Gift Appeal?

We always welcome support and interest from businesses or community groups. 

Once your organisation signs up via our website, we’ll develop your own Gift Appeal web page so you can share your efforts with your own stakeholders and supporters. You can even set a target number of gifts to donate from your organisation and contacts.  

Please contact us to sign up your organisation. 

At Christmas, we have very limited volunteering opportunities which are already fully allocated. However volunteering opportunities can be set up for our corporate supporters throughout the year. Please contact Melinda Octigan on for more information. 

Will I receive at tax deductible receipt for my donation?

Yes all donations of $2 or more are tax deductible and a receipt will be emailed to you upon completion of your transaction. 

How will my donation be used?

100% of the funds will be used by our staff and carers to purchase personalised gifts to best meet the needs of children, young people and families in our care who have suffered from violence and abuse.

Can we get involved in delivering gifts to the children and families at Christmas?

In order to protect the identity of the children and families we work with we are unable to offer this as an opportunity. 

How do the children receive the gifts?

Berry Street case workers work closely with foster and kinship carers and families to ensure gifts reach the children in time for Christmas day.